Amazon to Use Generative AI to Power Improved Alexa Experiences

Amazon employees, who typically share their concerns on internal platforms or anonymously, took their grievances public this week through a viral LinkedIn post that resonated with many within the company.

The post was written by Stephanie Ramos, a former Amazon employee, who voiced her dissatisfaction with the company’s growing bureaucracy. “Instead of the fast-paced, exciting environment I remembered, I found myself in a place weighed down by endless meetings and unproductive middle management,” Ramos explained, citing these reasons for her decision to leave after just three months of being rehired.

Amazon Employees Air Frustrations

Since posting her thoughts earlier this week, Ramos’ message has garnered over 100,000 views and sparked more than 200 comments. Of those who commented, around 20 are current Amazon employees across various departments, many of whom shared similar frustrations.

Some criticized the leadership of Andy Jassy, Amazon’s CEO since taking over from founder Jeff Bezos three years ago. “Bezos had a vision and boldness — he held real, live all-hands meetings where tough questions were addressed,” wrote Todd Leonhardt, identified as a software developer at Amazon Web Services (AWS).

Another employee, Laura Barry, who has been with Amazon for almost 20 years, compared the company’s current state to a traditional bank and expressed frustration with the new policy requiring employees to be in the office five days a week. “Next, we’ll probably have a dress code after the five-day policy kicks in,” she quipped, “Better cover those tattoos!”

While it’s common for employees to voice complaints, this week’s flood of public criticism on LinkedIn was unusual for Amazon.

In response, Amazon spokesperson Margaret Callahan did not comment directly on the employee complaints but noted that Amazon ranked second on LinkedIn’s 2023 Top Companies list, which highlights large companies based on factors like employee growth and advancement.

Under Jassy’s leadership, Amazon has undergone layoffs and cost-cutting measures that have satisfied investors but alienated some staff members. Jassy himself acknowledged challenges within the company in a September memo when he announced the five-day office return, stating that trimming management layers would help revive Amazon’s core culture.

Although there was resistance to this return-to-office policy, much of the dissent had remained on anonymous platforms like Blind, where employees can voice opinions without revealing their identities.

Ramos, who had previously worked at Amazon for six years as a logistics project manager before being laid off in 2023, returned to the company earlier this year but ultimately resigned. She shared that while the office return policy wasn’t an issue for her, the shift in company culture led to her decision to leave.

Though initially nervous about posting her thoughts publicly, Ramos said she felt validated when she saw the amount of support from her colleagues. “I realized I’m not the only one who feels this way,” she said.