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There’s nothing more frustrating than trying to help a loved one troubleshoot their iPhone over the phone. Whether it’s guiding them through an app, fixing a setting, or navigating a website, the process can feel like a game of digital charades. Thankfully, Apple has introduced a game-changing feature that allows you to remotely control another iPhone—or let someone control yours—during a FaceTime call. This feature, available in iOS 18 and newer, makes it easier than ever to assist friends and family with their tech issues, even if you’re miles apart.

In this guide, we’ll walk you through how to use this feature, its benefits, and important safety tips to keep in mind.

What Is Apple’s Remote Control Feature?

Apple’s remote control feature is an extension of screen sharing, allowing you to take control of another iPhone or grant control of your own during a FaceTime call. Unlike traditional screen sharing, which only lets you view someone’s screen, this feature enables you to interact with their device—opening apps, typing, and navigating menus—as if you were holding it in your hands.

Key Benefits

• No Need for the Same Apple ID: Unlike controlling an iPad from an iPhone, this feature doesn’t require you to share the same Apple ID.
• Enhanced Privacy and Security: Apple has built-in safeguards to protect your data and privacy.
• Real-Time Assistance: Perfect for helping less tech-savvy friends or family members troubleshoot issues.

How to Set Up Remote Control on iPhone

Before you begin, ensure both devices are running iOS 18 or newer. If you’re not using the latest iPhone 16, check for updates in your settings. Here’s how to get started:

Step 1: Start a FaceTime Call

1. Open the FaceTime app on your iPhone.
2. Call the person you want to assist (or who will assist you).

Step 2: Request Screen Sharing

1. During the call, tap the Share button at the top of the screen.
2. A menu will slide up with two options:
   • Share My Screen: If you want someone to control your iPhone.
   • Ask to Share: If you want to control the other person’s iPhone.

Step 3: Grant or Request Control

1. If you’re requesting control, tap Ask to Share.
2. The other person will see a prompt asking if they want to share their screen. Once they accept, you’ll see their screen on your device.
3. Tap the finger icon in the bottom-right corner to request control.
4. The other person must approve your request before you can start controlling their device.

What Can You Do with Remote Control?

Once control is granted, you can:

• Open and navigate apps.
• Use the on-screen keyboard.
• Adjust settings (with some restrictions).

However, there are limits to protect privacy and security:

• You cannot change Apple ID or Face ID settings.
• You cannot make payments or access sensitive information.
• The phone’s owner retains priority and can override your actions at any time.

How to End a Remote Control Session

Ending a remote control session is simple and ensures you’re never stuck with someone else controlling your device.

If Someone Is Controlling Your iPhone

1. Tap the Stop button in the bottom-right corner of the screen.
2. This will immediately sever the connection.

If You’re Controlling Someone Else’s iPhone

1. Tap the same finger icon you used to request control.
2. This will end your control session.

Alternatively, either user can end the FaceTime call, which will automatically terminate the remote control connection.

Safety Tips for Using Remote Control

While this feature is incredibly useful, it’s important to use it responsibly. Here are some safety tips to keep in mind:

1. Only Share with Trusted Contacts
   Apple restricts remote control to contacts saved in your phone. However, only share control with people you trust completely.
2. Be Aware of Restrictions
   Apple has built-in safeguards to prevent misuse, but it’s still important to stay vigilant. For example, if you recently added someone as a contact, their request to control your device may be automatically declined.
3. Monitor the Session
   If someone is controlling your iPhone, keep an eye on what they’re doing. You can override their actions at any time by swiping or typing on your screen.
4. End the Session When Done
   Always end the remote control session as soon as you no longer need it. This minimizes the risk of unauthorized access.

Why This Feature Is a Game-Changer

Apple’s remote control feature is a game-changer for several reasons:

1. Simplifies Tech Support

No more struggling to explain how to fix an issue over the phone. With remote control, you can handle the problem directly.

2. Saves Time and Frustration

Whether you’re helping a parent set up a new app or guiding a friend through a tricky setting, this feature eliminates the back-and-forth.

3. Enhances Accessibility

For individuals who may have difficulty navigating their devices, remote control provides a hands-on way to get the help they need.

Real-Life Scenarios Where Remote Control Shines

Here are some examples of how this feature can make life easier:

Scenario 1: Helping a Parent

Your mom calls because she can’t figure out how to update her iPhone. Instead of walking her through the steps, you take control of her device and handle the update for her.

Scenario 2: Fixing a Friend’s Settings

A friend accidentally changed a setting and can’t figure out how to fix it. You remotely access their iPhone, correct the setting, and explain what went wrong.

Scenario 3: Teaching a New App

Your sibling just downloaded a new app but doesn’t know how to use it. You take control of their iPhone, demonstrate the app’s features, and answer their questions in real time.

Final Thoughts: A Smarter Way to Help

Apple’s remote control feature is a powerful tool that simplifies tech support and enhances connectivity. Whether you’re helping a loved one troubleshoot an issue or teaching them how to use a new app, this feature makes the process seamless and stress-free.

However, it’s crucial to use this feature responsibly. Only share control with people you trust, and always end the session when you’re done. By following these guidelines, you can make the most of this innovative tool while keeping your data and privacy secure.

So, the next time a friend or family member needs help with their iPhone, skip the frustration and take control—literally.