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Google’s Privacy Nightmare: Lawsuit Shakes Tech Giant to Its Core

Google's Privacy Nightmare

Google is currently embroiled in a class-action-style lawsuit in the Netherlands, with accusations of breaching European privacy laws at its core. The lawsuit, filed by two non-profit organizations, The Foundation for the Protection of Privacy Interests (FPPI) and the Dutch Consumers’ Association, alleges that Google has violated European Union data protection regulations by tracking and profiling consumers without their consent. The plaintiffs are not only demanding that Google ceases its tracking and profiling practices but are also seeking compensation for what they refer to as “large-scale privacy violations.”

Over 82,000 consumers have joined this legal action since it was initially announced in May.

According to the claimants, Google’s actions are in contravention of Dutch and European privacy legislation. They contend that Google collects vast amounts of users’ online behavior and location data through its services and products without providing adequate information or obtaining proper consent. Google allegedly shares this data, which includes sensitive personal information such as health, ethnicity, and political preferences, with numerous third parties via its online advertising platform. Research indicates that European residents’ internet activity and locations are exposed to online ad auctions almost 380 times a day on average.

The lawsuit not only seeks compensation for affected individuals but also demands structural changes within Google to prevent further privacy violations. The claimants argue that Google’s current practices effectively turn users into products while generating billions in advertising revenue annually.

This lawsuit, which operates on a ‘no win, no fee’ basis, remains open for sign-ups. Consumers who have used Google’s products or services in the Netherlands since March 1, 2012, are eligible to join this collective legal action.

Notably, the Netherlands adapted its class-action regime early on to align with a new EU directive on representative actions, which allows qualified entities like consumer rights groups to file collective actions on behalf of consumers. These new procedural rules have been in effect since June 25.

Additionally, a ruling by the Court of Justice of the EU in May clarified that there is no threshold of seriousness for non-material harm in privacy damages claims. This means that claims can be brought for emotional distress stemming from breaches of the EU’s General Data Protection Regulation (GDPR) or other privacy laws.

In response to this legal action, Ada van der Veer, Chairman of the FPPI, emphasized Google’s continuous monitoring practices. She highlighted how Google collects data, even through third-party cookies, effectively enabling the monitoring of users’ internet behavior across websites and apps, even when users are not actively engaging with Google’s products or services.

While Ireland’s Data Protection Commission has been investigating various aspects of Google’s business for GDPR compliance, no decisions have been issued to date. This has spurred consumer rights groups to pursue litigation, given the availability of ‘no win, no fee’ funding models. In this case, the litigation is funded by the law firm Lieff Cabraser Heimann & Bernstein.

Google’s adtech practices have faced scrutiny, with research revealing extensive data sharing in real-time bidding ad auctions. Google has been exploring alternative ad targeting methods, such as the “Privacy Sandbox,” aimed at shifting away from third-party cookies for tracking. However, concerns remain about the level of user data tracking involved in this approach. Google has also faced criticism for pushing the Privacy Sandbox onto Chrome users without an affirmative opt-in.

Notably, the Dutch Consumers’ Association previously won a privacy lawsuit against Meta, the parent company of Facebook, also funded by Lieff Cabraser Heimann & Bernstein, which resulted in a declaration that Meta lacked a lawful basis for processing local users’ data for ad targeting.

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Amazon employees, who typically share their concerns on internal platforms or anonymously, took their grievances public this week through a viral LinkedIn post that resonated with many within the company.

The post was written by Stephanie Ramos, a former Amazon employee, who voiced her dissatisfaction with the company’s growing bureaucracy. “Instead of the fast-paced, exciting environment I remembered, I found myself in a place weighed down by endless meetings and unproductive middle management,” Ramos explained, citing these reasons for her decision to leave after just three months of being rehired.

Amazon Employees Air Frustrations

Since posting her thoughts earlier this week, Ramos’ message has garnered over 100,000 views and sparked more than 200 comments. Of those who commented, around 20 are current Amazon employees across various departments, many of whom shared similar frustrations.

Some criticized the leadership of Andy Jassy, Amazon’s CEO since taking over from founder Jeff Bezos three years ago. “Bezos had a vision and boldness — he held real, live all-hands meetings where tough questions were addressed,” wrote Todd Leonhardt, identified as a software developer at Amazon Web Services (AWS).

Another employee, Laura Barry, who has been with Amazon for almost 20 years, compared the company’s current state to a traditional bank and expressed frustration with the new policy requiring employees to be in the office five days a week. “Next, we’ll probably have a dress code after the five-day policy kicks in,” she quipped, “Better cover those tattoos!”

While it’s common for employees to voice complaints, this week’s flood of public criticism on LinkedIn was unusual for Amazon.

In response, Amazon spokesperson Margaret Callahan did not comment directly on the employee complaints but noted that Amazon ranked second on LinkedIn’s 2023 Top Companies list, which highlights large companies based on factors like employee growth and advancement.

Under Jassy’s leadership, Amazon has undergone layoffs and cost-cutting measures that have satisfied investors but alienated some staff members. Jassy himself acknowledged challenges within the company in a September memo when he announced the five-day office return, stating that trimming management layers would help revive Amazon’s core culture.

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Although there was resistance to this return-to-office policy, much of the dissent had remained on anonymous platforms like Blind, where employees can voice opinions without revealing their identities.

Ramos, who had previously worked at Amazon for six years as a logistics project manager before being laid off in 2023, returned to the company earlier this year but ultimately resigned. She shared that while the office return policy wasn’t an issue for her, the shift in company culture led to her decision to leave.

Though initially nervous about posting her thoughts publicly, Ramos said she felt validated when she saw the amount of support from her colleagues. “I realized I’m not the only one who feels this way,” she said.

Welcome back to Week in Review. This time, we’re focusing on the significant layoffs at Meta and their impact across various teams. We’ll also cover the WordPress vs. WP Engine conflict and the debate over whether Cybertrucks are too large for European roads. Let’s dive in.

Meta Layoffs Affect Key Teams

This week, Meta announced layoffs that affected multiple departments. In a statement to Techfullnews, the company confirmed the layoffs, citing the need to reallocate resources. Though Meta didn’t specify how many employees were impacted, reports suggest that teams from Reality Labs, Instagram, and WhatsApp were involved. Meta declined to comment further on which specific areas within these teams were most affected.

As Meta continues to invest in new technologies like augmented reality, while still striving for profitability, these layoffs are part of the company’s efforts to adjust its focus and spending. Reality Labs, responsible for many of Meta’s forward-looking projects, has been particularly resource-intensive, raising questions about how the layoffs will affect its ongoing projects.

Amazon’s Firm Stand on Office Work

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In other news, AWS CEO Matt Garman made a strong statement about remote work, telling employees who oppose the company’s new five-day in-office policy that they can seek employment elsewhere. This follows a similar message from Amazon CEO Andy Jassy, who announced that the company would enforce a full return to office by 2025, increasing from the current three-day hybrid model.

Waymo’s Unexpected Customer Situation

Meanwhile, Waymo found itself dealing with an unusual customer issue. Software engineer Sophia Tung received promo codes for free rides after she complained about late-night honking by one of Waymo’s self-driving cars. Realizing there was no spending cap on the codes, she tried to take a 24-hour ride in a Waymo vehicle but managed only 6.5 hours before her trip was cut short.

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